Shipping & Delivery Policy

CaterTrack is a software-as-a-service (SaaS) product delivered entirely over the internet. We do not sell, ship, or courier any physical goods. There are no shipping charges, no delivery partners, and no tracking numbers, because there is no package.

What you purchase is a time-bound subscription that unlocks features inside your existing CaterTrack account on the web app at https://catertrack.in and in the CaterTrack Android and iPhone apps.

• Immediately on successful payment. Once Razorpay confirms your payment, your plan is activated automatically — typically within a few seconds. You do not need to wait for an email or contact us to start using it.
• Account creation is instant and free. You can sign up and start the free trial without any payment; the trial is active the moment your account is created.
• Renewals. For auto-renewing subscriptions, the next billing cycle is delivered the moment the renewal payment succeeds — your access is continuous, with no gap.
• Confirmation. A payment confirmation and a GST tax invoice are generated against your account and emailed to your registered email address. Invoices are also downloadable at any time from your billing settings.

All prices are in Indian Rupees (INR) and inclusive of GST at 18%. A GST tax invoice is issued for every payment.

Access is tied to the account you paid from. To use it:

• sign in at https://catertrack.in with your registered email address and password; or
• sign in to the CaterTrack mobile app for Android or iPhone with the same credentials — the same data appears on every device.

Your paid plan applies to your whole workspace, so team members you have invited get the upgraded limits at the same moment you do.

This is rare, and it is always fixable. If money has left your account and your plan still shows as unpaid after 30 minutes, contact us — do not pay a second time.

• Email billing@catertrack.in or support@catertrack.in with your registered email address and the payment reference or order ID.
• Or call +91 97243 83437 during Monday – Saturday, 10:00 AM – 7:00 PM IST.

We respond within 1 business day. We will either activate the plan manually or, if the charge cannot be matched to a subscription, refund it in full under our Refund & Cancellation Policy.

CaterTrack is operated from Vadodara, Gujarat, India, and is available to customers across India. The interface and all generated documents are available in English, ગુજરાતી, and हिन्दी. Payments are accepted in Indian Rupees (INR) only.

Questions about activation or access? Email support@catertrack.in, call +91 97243 83437, or use our Contact page.